Terms of service
Jack Lowry operates as a trading name under BLACKFORGE COMMERCE LTD, a company registered in the United Kingdom.
The terms “we,” “us,” and “our” refer to Jack Lowry, operated by BLACKFORGE COMMERCE LTD, a company registered in the United Kingdom. Jack Lowry operates this online store and website, including all related information, content, features, tools, products, and services, to provide customers with access to our products and shopping experience.
Our store is powered by Shopify, which allows us to provide our website, store functionality, and checkout services to you.
These Terms of Service, together with any policies referenced in them, explain your rights and responsibilities when you access our website, browse our products, place an order, or use any part of our services.
Please read these Terms of Service carefully before using our website. They include important information about orders, payments, shipping, returns, warranties, limitations of liability, and other legal rights.
By visiting, interacting with, or using our website or services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms of Service or our Privacy Policy, you should not access or use our website or services.
Last Updated: Jun 3, 2026
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state, province, country, or region of residence, or that you have given us permission to allow any minor dependents to use this website on a device you own, manage, or control.
To browse our website, place an order, or use certain parts of our services, you may be asked to provide information such as your name, email address, billing address, shipping address, payment details, and other order-related information.
You confirm that all information you provide to us is accurate, current, and complete. You also confirm that you have the right to provide this information and that you will update it if it changes.
You are responsible for keeping your account details secure and for any activity that takes place through your account. You may not sell, transfer, assign, license, or allow another person to use your account without permission.
We reserve the right to suspend or restrict access to your account or our services if we believe your account has been used improperly, fraudulently, unlawfully, or in violation of these Terms.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to present our products accurately on our website, including product descriptions, images, colors, features, materials, sizing, and other details.
However, the appearance of products may vary depending on your device, screen settings, lighting, display quality, or other technical factors. We cannot guarantee that your device will display all product colors or details exactly as they appear in person.
We do not guarantee that every product will meet every personal expectation, preference, or intended use unless we have expressly confirmed this in writing. This does not affect any consumer rights you may have under applicable law.
Product descriptions, images, pricing, availability, and other product details may be updated, corrected, or changed at any time.
We reserve the right to discontinue any product, limit product quantities, or restrict sales to certain people, regions, or jurisdictions where we have a legitimate reason to do so, including stock limitations, suspected misuse, payment concerns, compliance obligations, or delivery restrictions.
SECTION 3 - ORDERS
When you place an order through our website, you are making an offer to purchase the selected product or products.
Jack Lowry reserves the right to accept, reject, cancel, or limit any order where there is a valid reason to do so. This may include suspected fraud, incorrect product or pricing information, payment issues, shipping restrictions, stock availability issues, duplicate orders, unusually high order quantities, or information that appears inaccurate or incomplete.
Your order is not accepted until we confirm acceptance of your order. We must receive and process your payment before an order can be accepted and prepared for shipment.
Please review your order carefully before submitting it. Once an order has been accepted or has entered processing, we may be unable to make changes or accommodate cancellation requests.
If we reject, cancel, or make changes to an order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time the order was placed.
Your purchases are subject to our Return & Refund Policy.
You confirm that products purchased from our website are for personal or household use only and are not purchased for commercial resale, unauthorized distribution, or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, promotions, and product availability may change without prior notice.
The price charged for a product will be the price displayed at the time your order is placed, unless there is an obvious error. The final order amount will be shown during checkout and may also appear in your order confirmation email.
Unless expressly stated otherwise, product prices do not include taxes, shipping charges, handling charges, customs duties, import taxes, or other local fees that may apply.
Prices shown on our website may differ from prices offered by third-party websites, marketplaces, advertising platforms, or other sales channels.
From time to time, we may offer promotions, discounts, or special offers. These may be subject to additional terms. If there is a conflict between the terms of a promotion and these Terms of Service, the promotion terms will apply only to that promotion.
You agree to provide current, complete, and accurate purchase, payment, billing, shipping, and account information for all orders placed through our website.
You agree to promptly update your account and other information, including your email address, billing address, shipping address, payment details, and card expiration dates, so we can process your transactions and contact you where needed.
You confirm that:
- You are authorized to use the payment method provided.
- The payment information you provide is true, correct, and complete.
- Any charges incurred by you will be honored by your payment provider.
- You will pay all charges incurred by you, including the product price, shipping charges, applicable taxes, and any other charges shown at checkout.
We reserve the right to refuse or cancel orders where payment is declined, reversed, disputed, suspected of being fraudulent, or otherwise not properly authorized.
You can review our Payment Policy for more information.
SECTION 5 - SHIPPING AND DELIVERY
We aim to provide accurate and transparent shipping information. Delivery timeframes shown on our website, product pages, checkout, order confirmation emails, or Shipping Policy are estimates only and are not guaranteed unless expressly stated.
Shipping and delivery times may be affected by factors outside our control, including carrier delays, customs processing, weather conditions, high order volume, incorrect customer information, local delivery issues, holidays, supply chain delays, or other events beyond our reasonable control.
We are not responsible for delays caused by shipping carriers, customs authorities, incorrect shipping information provided by the customer, or events outside our control.
Once an order has been shipped, we will provide tracking information where available. Customers are responsible for monitoring their tracking information and contacting us if there is an issue with delivery.
If your order appears to be delayed, lost, damaged, or incorrectly delivered, please contact us using the details in Section 24 so we can review the issue and assist where appropriate.
Custom duties and import taxes are included in the price you see at checkout.
Sales tax may apply depending on your location and local laws, unless otherwise stated at checkout. These charges are the responsibility of the customer.
For full shipping details, please review our Shipping Policy.
SECTION 6 - INTELLECTUAL PROPERTY
Our website and services, including but not limited to trademarks, brand names, logos, text, product descriptions, graphics, images, photographs, reviews, videos, audio, page layouts, designs, and the selection and arrangement of website content, are owned by Jack Lowry, BLACKFORGE COMMERCE LTD, our affiliates, licensors, or service providers.
These materials are protected by applicable copyright, trademark, intellectual property, and other laws.
You may use our website and services for personal, non-commercial use only.
You must not copy, reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, transmit, sell, resell, or exploit any part of our website, services, products, content, or intellectual property without our prior written permission.
Nothing in these Terms grants you any right, title, license, or interest in any intellectual property owned by Jack Lowry, BLACKFORGE COMMERCE LTD, Shopify, or any third party, except where expressly stated.
The Jack Lowry name, logo, product names, service names, designs, and slogans are trademarks or brand assets of Jack Lowry, BLACKFORGE COMMERCE LTD, or their respective owners. You may not use them without prior written permission.
Shopify’s name, logo, product names, service names, designs, and slogans are trademarks of Shopify. Other names, logos, product names, service names, designs, and slogans appearing on the website are the property of their respective owners.
SECTION 7 - OPTIONAL TOOLS
We may provide access to tools, features, applications, or services offered by third parties.
These third-party tools are provided for convenience. We do not control, monitor, manage, or guarantee these tools, and we are not responsible for how they operate.
You acknowledge and agree that access to third-party tools is provided “as is” and “as available,” without warranties, representations, or conditions of any kind, except where required by law.
Your use of optional third-party tools is entirely at your own risk and discretion. You should review and understand the terms and policies of any third-party provider before using their tools or services.
We may introduce new features, tools, or resources through our website in the future. Any such additions will also be subject to these Terms of Service unless stated otherwise.
SECTION 8 - THIRD-PARTY LINKS
Our website may contain links, embedded content, applications, or functionality provided by third parties, including payment providers, shipping providers, social media platforms, review platforms, and other external websites.
We are not responsible for reviewing, verifying, or controlling third-party websites, materials, content, products, services, policies, or practices.
If you choose to access a third-party website or service through a link on our website, you do so at your own risk.
We are not responsible for any harm, loss, damage, dispute, or issue related to your use of third-party websites, products, services, resources, or content.
Any transactions, communications, complaints, claims, or questions relating to third-party products or services should be directed to the relevant third party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Jack Lowry is powered by Shopify, which enables us to provide our website, store, checkout, and related services to you.
However, any purchases you make through our store are made directly with Jack Lowry, operated by BLACKFORGE COMMERCE LTD.
By using our website and services, you acknowledge that Shopify is not responsible for any sale, order, product, delivery, return, refund, injury, loss, damage, or dispute arising from a transaction between you and Jack Lowry.
To the fullest extent permitted by law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to purchases, transactions, or interactions with Jack Lowry.
SECTION 10 - PRIVACY POLICY
All personal information we collect through our website and services is handled in accordance with our Privacy Policy.
Certain personal information may also be processed by Shopify in connection with hosting, operating, securing, and improving the services used to provide our store.
Because our website is powered by Shopify, information you submit through the website may be transmitted to Shopify and other service providers that help us operate the store, process payments, fulfill orders, provide support, prevent fraud, and improve our services.
These service providers may be located in countries other than the country where you live.
By using our website and services, you acknowledge that you have read our Privacy Policy and understand that your personal information may be collected, used, processed, and shared as described there.
SECTION 11 - FEEDBACK
If you submit, upload, post, email, message, or otherwise provide ideas, suggestions, feedback, reviews, testimonials, comments, images, videos, proposals, plans, or other content to us, collectively referred to as “Feedback,” you grant us a worldwide, royalty-free, sublicensable, transferable, and ongoing license to use, reproduce, edit, adapt, publish, translate, display, distribute, and create derivative works from that Feedback for business, operational, promotional, website, advertising, and marketing purposes.
This includes using Feedback to operate, provide, improve, evaluate, promote, and market our products and services.
You confirm that:
- You own or have the necessary rights to the Feedback you submit.
- Your Feedback does not violate any third-party rights.
- Your Feedback is accurate to the best of your knowledge.
- You have disclosed any compensation, discount, gift, incentive, or benefit received in connection with your Feedback where required by law.
- Your Feedback complies with these Terms.
We are not required to keep Feedback confidential, pay compensation for Feedback, publish Feedback, respond to Feedback, or continue displaying Feedback.
We may monitor, edit, reject, or remove Feedback that we determine, in our discretion, is unlawful, offensive, threatening, abusive, defamatory, obscene, misleading, spam-related, fraudulent, infringing, or otherwise objectionable.
You agree that your Feedback will not contain malware, viruses, harmful code, false information, impersonation, or content that could interfere with the operation of our website or services.
You are solely responsible for the Feedback you submit. We are not responsible for Feedback submitted by you or by third parties.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website or services may contain typographical errors, inaccuracies, omissions, or outdated details.
These may relate to product descriptions, images, pricing, promotions, offers, discounts, product availability, shipping charges, delivery estimates, transit times, taxes, or other information.
We reserve the right to correct errors, update information, change details, or cancel orders if information on our website or services is inaccurate at any time, including after you have submitted an order.
Where an error affects your order, we will make reasonable efforts to notify you using the contact information provided at checkout.
SECTION 13 - PROHIBITED USES
You may access and use our website and services only for lawful purposes and in accordance with these Terms.
You may not access or use our website or services, directly or indirectly:
- For any unlawful, fraudulent, harmful, abusive, or malicious purpose.
- To violate any international, federal, state, provincial, regional, or local law, rule, regulation, or ordinance.
- To infringe or violate our intellectual property rights or the intellectual property rights of others.
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, discriminate against, or threaten any person.
- To submit false, inaccurate, incomplete, or misleading information.
- To upload, transmit, or distribute viruses, malware, harmful code, or anything that may interfere with the operation of our website or services.
- To send spam, junk mail, chain letters, unsolicited promotional material, phishing attempts, or similar communications.
- To impersonate another person, business, or entity.
- To interfere with or restrict another person’s use or enjoyment of the website or services.
- To collect, track, scrape, or harvest the personal information of others without authorization.
- To spider, crawl, scrape, copy, duplicate, sell, resell, or exploit any part of the website or services without permission.
- To interfere with, bypass, or attempt to bypass any security feature of our website, services, related websites, other websites, or the internet.
We reserve the right to suspend, restrict, disable, or terminate your access to our website, account, or services at any time if we determine that you have violated these Terms or used our services improperly.
SECTION 14 - TERMINATION
These Terms of Service remain effective unless and until terminated by either you or us.
You may stop using our website and services at any time.
We may suspend or terminate your access to our website, account, or services at any time if we believe you have violated these Terms, misused our services, provided false information, created risk for us or others, or acted unlawfully.
You will remain responsible for all amounts due up to and including the date of termination.
Any sections that by their nature should survive termination will continue to apply, including Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any payment or order obligations incurred before termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
Information presented on or through our website and services is provided for general information purposes only.
We make reasonable efforts to keep information accurate and current, but we do not guarantee that all website content will always be complete, accurate, reliable, current, or error-free.
Any reliance you place on website content is at your own risk, except where applicable law provides otherwise.
Except as expressly stated by Jack Lowry or required by applicable law, our website, services, and products are provided “as is” and “as available,” without warranties, representations, or conditions of any kind, whether express or implied.
To the fullest extent permitted by law, we disclaim implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, non-infringement, uninterrupted access, error-free operation, and availability.
We do not guarantee that your use of the website or services will be uninterrupted, timely, secure, or error-free.
Some jurisdictions do not allow the exclusion or limitation of certain warranties, so some parts of this section may not apply to you.
Nothing in these Terms excludes, restricts, or limits any consumer rights that cannot legally be excluded, restricted, or limited.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Jack Lowry, BLACKFORGE COMMERCE LTD, our directors, officers, employees, affiliates, partners, agents, contractors, suppliers, service providers, licensors, Shopify, and Shopify’s affiliates will not be liable for any indirect, incidental, punitive, special, or consequential damages of any kind.
This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, business interruption, or similar damages arising from your use of our website, services, or products.
This limitation applies whether the claim is based in contract, tort, negligence, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.
To the fullest extent permitted by law, our total liability for any claim relating to your use of the website, services, or products will not exceed the amount you paid for the product or service giving rise to the claim.
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including any liability that cannot be excluded under applicable consumer protection laws.
Your statutory consumer rights remain unaffected.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Jack Lowry, BLACKFORGE COMMERCE LTD, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, suppliers, and service providers from and against any losses, damages, liabilities, claims, demands, costs, and expenses, including reasonable legal fees, arising out of or related to:
- Your breach of these Terms of Service.
- Your violation of any law, regulation, or third-party right.
- Your misuse of our website, products, or services.
- Your submission of false, misleading, infringing, unlawful, or harmful content or information.
- Your unauthorized use of another person’s account, payment method, identity, or personal information.
We will make reasonable efforts to notify you of any claim that may be subject to indemnification. Failure to notify you immediately will not relieve you of your obligations unless you are materially prejudiced by the delay.
We may control the defense and settlement of any claim at your expense where legally permitted. You agree to cooperate with us in defending any such claim, including by providing relevant documents and information.
SECTION 18 - SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision will still be enforced to the fullest extent permitted by law.
Any unenforceable portion will be considered removed from these Terms, and the remaining provisions will continue to remain valid, binding, and enforceable.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.
These Terms of Service, together with any policies or operating rules posted by us on our website or referenced in these Terms, make up the entire agreement between you and us regarding your use of our website, services, and purchases.
These Terms replace any prior or current agreements, communications, proposals, or understandings between you and us, whether oral or written, relating to the website, services, or products.
Any ambiguity in the interpretation of these Terms will not be interpreted against the party that drafted them.
SECTION 20 - ASSIGNMENT
You may not transfer, assign, delegate, or otherwise deal with your rights or obligations under these Terms without our prior written consent.
Any attempt to do so without our consent will be void.
We may transfer, assign, or delegate these Terms, or any of our rights and obligations under them, without your consent or prior notice, including in connection with a business transfer, restructuring, sale, merger, acquisition, or change in service providers.
SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide products or services to you are governed by and interpreted in accordance with the laws of the United States.
Nothing in this section limits any mandatory consumer protection rights that may apply in your country, state, province, or region of residence.
Where required by applicable law, you may have the right to bring claims in your local courts or under your local consumer protection laws.
SECTION 22 - HEADINGS
The headings used in these Terms are included for convenience only.
They do not limit, define, or otherwise affect the meaning or interpretation of these Terms.
SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates or changes on our website.
Where required by applicable law, we will notify you of material changes to these Terms.
Changes will take effect on the date posted or on the date specified in the notice.
Your continued use of or access to our website or services after changes are posted means you accept the updated Terms of Service.
It is your responsibility to review these Terms periodically for updates.
SECTION 24 - CONTACT INFORMATION
Phone: FILL IN NEW INFO HERE XXX
Email: FILL IN NEW INFO HERE XXX
Our customer support team is available:
Monday to Friday: 9:00 AM to 5:00 PM (Eastern Standard Time)
Saturday and Sunday: Closed
We aim to respond to inquiries within 24 hours.
Contact us: Here
Legal Information
Jack Lowry is a trading name operated by BLACKFORGE COMMERCE LTD, a registered UK company.