Frequently Asked Questions
Orders & shipping
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What are order delivery times?
Orders are processed within 2 to 3 business days. After dispatch, shipping takes around 4-9 business days (Monday to Friday). Total delivery time is 6 to 12 Business days.
For more information visit our Shipping Policy XXX
How do I track my order?
Once your order has been dispatched, you will receive an email with your tracking number. You can track your order on our Track your order page XXX LINK
Do you offer shipping for free?
Yes, we offer free shipping on all orders to the United States. See more in our Shipping Policy XXX
Can I cancel my order after placing it?
Orders can be canceled within 30 minutes of purchase. After that, your order may have entered into processing and you will have to return the item after delivery. Contact us as soon as possible at EMAIL LINK HERE XXX
Returns & Refunds
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How long do I have to return my order?
You have 90 days from the date of delivery to return an order. Full details can be found in our Return & Refund Policy
When will I receive my refund?
Once we receive, inspect and then process your return, refunds are processed within 5-10 business days to your original payment method. Please allow additional time for your card company or bank to post the amount.
How do I initiate a return?
To start a return, contact us at EMAIL XXX with your order number and reason for the return. We will guide you through the process.
Payments & security
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Are my details for payment secure?
Yes, Your details related to payments are encrypted and secured using industry-standard SSL encryption. More details are available in our Privacy Policy XXX
What methods for payment are accepted?
We accept most major credit and debit cards, including Visa, Mastercard, American Express, Apple Pay and Google Pay and Klarna. See our Payment PolicyXXX for more detail.
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