Shipping policy

 

Jack Lowry is a trading name operated by BLACKFORGE COMMERCE LTD, a registered UK company.

At Jack Lowry, we believe shipping information should be transparent, accurate, and straightforward. We are committed to serving customers across the United States with dependable and efficient delivery.

Below you will find the key details about where we ship, how long order processing takes, estimated delivery times, tracking, and what to do if there is a problem with your delivery.

Last Updated: May 25, 2026

1. Delivery Area

We currently ship to the United States only.

Orders placed from outside the United States cannot be accepted at this time.

2. Delivery Address

Your order will be dispatched to the delivery address provided at checkout.

Please ensure your shipping details are accurate and complete before submitting your order. Incorrect, incomplete, or outdated address information may result in delivery delays or returned packages.

3. Order Processing Time

Orders are typically processed within 2-3 business days (Monday to Friday), excluding public holidays.

Orders placed on weekends or public holidays will begin processing on the following business day.

4. Order Cutoff Time

Our daily order cutoff time is 5:00 PM Eastern Time.

Orders placed before 5:00 PM Eastern Time on a business day will begin processing that same business day.

Orders placed after 5:00 PM Eastern Time, or on weekends or public holidays, will begin processing on the next business day.

5. Shipping Time

Once your order has been processed, it will be shipped from our logistics center.

The average shipping time within the United States is:

4-9 business days (Monday to Friday)

Shipping times may vary due to factors such as:

• Seasonal demand
• Carrier or logistics delays
• Transport capacity
• Customs clearance
• Public holidays
• High order volume
• Warehouse or fulfillment delays

6. Total Estimated Delivery Time

The total estimated delivery time covers both order processing and shipping.

Processing time: 2-3 business days (Monday to Friday)
Shipping time: 4-9 business days (Monday to Friday)

* Estimated total delivery time: approximately 6-12 business days from the date of purchase.

Please note:

These are estimates only. External factors may affect delivery times. Our logistics team continuously monitors all shipments and orders.

7. Shipping Costs

We offer free shipping on all orders.

There are no additional shipping or handling charges.

8. Secure Payment Options

We offer secure, SSL-encrypted payment options at checkout.

Available payment methods may include:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
  
• Klarna
  
  XXX

The payment methods displayed at checkout are the options available for your order. Certain payment methods may vary depending on your device or location at the time of purchase.

All payments are processed securely through our payment service provider.

9. Shipment Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

You can track your order here. XXX

Please note that tracking updates may take 3-5 business days to appear after the package has left the warehouse or fulfillment center.

10. Failed Delivery or Incorrect Address

If delivery cannot be completed due to an incorrect, incomplete, or undeliverable address:

• The package may be returned to us
• We may reach out to confirm the correct address
• We may arrange redelivery or another suitable resolution where possible

Please review your delivery address carefully before completing your order.

11. Delivery Confirmation

Once the shipping carrier marks a package as delivered, the delivery is considered complete.

If your package is marked as delivered but cannot be found, please contact us. We will do our best to assist you and help investigate the issue with the carrier.

12. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. Certain products may be subject to shipping restrictions based on US-specific regulations or carrier limitations.

13. Contact Information

If you have any questions or need assistance with your order or delivery, please get in touch with our customer service team.

Email: [YOUR EMAIL] XXX
Tel: [YOUR PHONE NUMBER] XXX

Support hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Standard Time
Saturday and Sunday: Closed

Our customer service team aims to respond to all enquiries within 24 hours.

Contact us: Here XXX