Privacy policy
Jack Lowry is a trading name operated by BLACKFORGE COMMERCE LTD, a registered UK company, serving customers across the United States.
Jack Lowry operates this store, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience. These are collectively referred to in this Privacy Policy as the "Services."
Jack Lowry is powered by Shopify, which enables us to deliver the Services to you.
This Privacy Policy explains how we gather, use, and share your personal information when you visit, use, make a purchase, complete a transaction through the Services, or otherwise get in touch with us.
Where there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence with respect to the collection, handling, and disclosure of your personal information.
Please take the time to read this Privacy Policy carefully. By accessing or using any part of the Services, you confirm that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described here.
Last updated: May 25, 2026
Personal Information We Collect or Process
When we refer to "personal information," we mean information that identifies, relates to, describes, or can reasonably be connected to you or another individual.
Personal information does not include data that has been anonymised or de-identified in a way that means it can no longer reasonably identify or be linked back to you.
Depending on how you engage with the Services, where you are located, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including any inferences drawn from it:
- Contact details, including your name, address, billing address, shipping address, phone number, and email address.
- Financial information, including credit card, debit card, financial account numbers, payment card details, transaction information, payment method, payment confirmation, and related payment data.
- Account information, including your username, password, security questions, preferences, and account settings.
- Transaction information, including the items you view, add to your cart, save to a wishlist, purchase, return, exchange, cancel, and your order history.
- Communications with us, including any information you share when contacting us, such as through a customer support request.
- Device information, including details about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information, including data about how and when you use or navigate the Services.
Personal Information Sources
We may gather personal information from the following sources:
- Directly from you, such as when you create an account, visit or use the Services, contact us, or otherwise share personal information with us.
- Automatically through the Services, including from your device when you use our products or services, browse our website, or through cookies and similar tracking tools.
- From our service providers, including when we work with them to enable certain technology or when they collect or handle personal information on our behalf.
- From our partners or other third parties.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to run our website, support essential store functions, enhance your shopping experience, monitor website activity, and assist with marketing and advertising where permitted.
Cookies may include:
- Essential cookies, which are required for core website functions such as the shopping cart, checkout, account login, payment processing, fraud prevention, and site security.
- Functional and analytics cookies, which help us understand how visitors use our website, covering page views, traffic sources, browsing behaviour, and site performance.
- Marketing and advertising cookies, which may be used to display relevant ads, measure advertising effectiveness, and understand how customers engage with our website and marketing activity.
Third-party cookies and tracking technologies may also be used by service providers and advertising partners, including Shopify, Google, Meta, and other platforms we rely on to operate, analyse, secure, or market our store.
These technologies may collect data such as your device details, browser information, IP address, pages visited, products viewed, items added to cart, purchases made, interactions with ads, and other usage data.
Where required by applicable law, we will seek your consent before placing non-essential cookies, including marketing or advertising cookies.
You can manage or turn off cookies through your browser settings. Please be aware that disabling certain cookies may affect website functionality, including cart, checkout, account, or payment features.
For more information on how Shopify uses cookies and similar technologies, you can review Shopify's privacy information here:
https://www.shopify.com/legal/privacy
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
- Delivering, Personalising, and Improving the Services. We use your personal information to provide the Services, which includes fulfilling our contract with you, processing payments, completing orders, remembering your preferences and items of interest, sending account notifications, handling purchases, returns, exchanges, and other transactions, creating and managing your account, arranging delivery, facilitating returns and exchanges, enabling product reviews, and creating a tailored shopping experience such as recommending products based on your purchase history. This also includes using your information to refine and improve the Services over time.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages by email, text, or post, and serving online advertisements for products or services on the Services or other websites, including based on items you have previously purchased, added to your cart, or otherwise interacted with on the Services.
- Security and Fraud Prevention. We use your personal information to verify your account, maintain a secure payment and shopping environment, detect, investigate, or act on potentially fraudulent, unlawful, unsafe, or harmful activity, protect public safety, and secure our services. If you register an account, you are responsible for keeping your login credentials secure. We recommend you do not share your username, password, or other access details with anyone else.
- Communicating with You. We use your personal information to provide customer support, respond to your questions, deliver effective services, and maintain our relationship with you.
- Legal Compliance. We use your personal information to meet applicable legal obligations or respond to lawful legal process, including requests from law enforcement or government bodies, to take part in civil discovery, litigation, or other legal proceedings, and to enforce or investigate potential breaches of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may share your personal information with third parties for legitimate purposes in line with this Privacy Policy. These circumstances may include:
- With Shopify, vendors, and other third parties who carry out services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping.
- With business and marketing partners to deliver marketing services and advertise to you. For example, we use Shopify to support personalised advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will handle your information in line with their own privacy notices.
- When you direct, request, or otherwise consent to us sharing certain information with third parties, such as to ship products to you or through your use of social media widgets or login integrations.
- With our affiliates or within our broader corporate group.
- In connection with a business transaction, such as a merger, acquisition, restructuring, or insolvency proceeding.
- To satisfy applicable legal obligations, including responding to subpoenas, search warrants, and similar requests.
- To enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Depending on where you live, you may have the right to instruct us not to share your information for targeted advertising or marketing based on your activity across different merchants and websites.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve those Services for you.
Information you submit through the Services will be passed to and shared with Shopify, as well as third parties that may be based in countries other than where you reside, to support the delivery and improvement of the Services.
In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that draw on data from your interactions with our store, other merchants, and Shopify itself.
To support these enhanced features, Shopify may use personal information gathered from your activity with our store, other merchants, and Shopify.
In these cases, Shopify is the party responsible for processing your personal information, including handling any requests you make to exercise your rights over how that information is used.
To find out more about how Shopify handles your personal information and what rights you may have, you can visit Shopify's Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
Depending on where you live, you may also be able to exercise certain rights through Shopify's Privacy Portal:
https://privacy.shopify.com/en
Third Party Websites and Links
The Services may include links to websites or online platforms operated by third parties.
If you follow a link to a website that is not affiliated with or controlled by us, you should review its privacy policy, security practices, and terms and conditions.
We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or the information found on them.
Information you share on public or semi-public platforms, including third-party social networking sites, may be visible to other users of the Services or users of those third-party platforms.
Including a link on our website does not, on its own, indicate any endorsement of the content, owners, or operators of those platforms, unless otherwise disclosed on the Services.
Children's Data
The Services are not intended for use by children.
We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are the parent or guardian of a child who has provided us with personal information, you can contact us using the details below to request its deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell," as those terms are defined under applicable law, the personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or completely foolproof, and we are unable to guarantee absolute security.
Information you send to us may also not be fully secure during transmission. We recommend you avoid using unsecured channels when sharing sensitive or confidential information with us.
How long we hold onto your personal information depends on several factors, such as whether we need it to maintain your account, provide the Services, meet legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.
These rights are not absolute, may only apply in certain circumstances, and in some cases we may be permitted by law to decline your request.
- Right to Access / Know. You may have the right to request access to the personal information we hold about you.
- Right to Delete. You may have the right to ask us to delete personal information we hold about you.
- Right to Correct. You may have the right to request that we update inaccurate personal information we hold about you.
- Right of Portability. You may have the right to receive a copy of your personal information and ask us to transfer it to a third party, subject to certain conditions and exceptions.
- Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of your personal information, or to opt out of its use for purposes that qualify as "targeted advertising" under applicable privacy law.
- Managing Communication Preferences. We may send you promotional emails, and you can unsubscribe at any time using the opt-out link included in those messages. If you opt out, we may still send you non-promotional emails, such as messages about your account or orders.
Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, we will, depending on your location, automatically treat this as a request to opt out for the device and browser you are using.
If we can link the device sending that signal to a Shopify account, we will apply the opt-out to that account as well.
To find out more about Global Privacy Control, visit:
https://globalprivacycontrol.org/
Aside from the Global Privacy Control, we do not recognise other "Do Not Track" signals from your browser or device.
You may exercise any of these rights where indicated on the Services, or by getting in touch with us using the contact details below.
To learn more about how Shopify handles your personal information and the rights available to you, including rights over data processed by Shopify, visit:
https://privacy.shopify.com/en
We will not treat you differently for exercising any of these rights.
We may need to verify your identity before acting on your request, as permitted or required under applicable law.
In line with applicable laws, you may appoint an authorised agent to submit requests on your behalf. Before accepting a request from an agent, we may ask the agent to show proof of your authorisation, and we may need to verify your identity with you directly.
We will respond to your request within the timeframe required under applicable law.
Complaints
If you have concerns about how we handle your personal information, please reach out using the contact details below.
Depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to raise a complaint with your local data protection authority.
International Transfers
Please note that we may transfer, store, and process your personal information in countries other than the one where you live.
If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the destination country has already been deemed to offer an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
We will post the updated Privacy Policy on this website, revise the "Last updated" date, and provide notice as required by applicable law.
Contact Information
Phone: [YOUR PHONE NUMBER] XXX
Email: [YOUR EMAIL] XXX
Support hours:
Monday to Friday, 9:00 AM to 5:00 PM (Eastern Standard Time)
Saturday and Sunday: Closed
We aim to respond to all enquiries within 24 hours.
Contact us: Here XXX
Legal Information
Jack Lowry is a trading name operated by BLACKFORGE COMMERCE LTD, a registered UK company.